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Terms & Conditions

Address: 301–303 Railton Road, Herne Hill, London, SE24 0JN
Effective Date: 16/08/2025

These Terms govern all bookings, visits, and use of Arch Golf’s indoor golf simulators. By booking or using our facilities, you (“Guest”) agree to be bound by these Terms. Arch Golf may modify these Terms at any time without prior notice.

1. Definitions & Introduction

  • "Arch Golf" or “the Company” refers to Arch Golf, the provider of indoor golf simulator services.

  • "Guest" refers to the individual booking and all participants.

  • These Terms apply to all bookings, use of simulators, and related services.

2. Bookings & Payment

  • Full payment is required at booking to confirm your session.

  • Bookings are non-transferable unless agreed otherwise.

  • The Company reserves the right to refuse or cancel bookings at its discretion—refunds will be provided if applicable.

3. Guests & Use of Simulators

  • Guests may invite up to three additional players, unless otherwise arranged.

  • Simulator access occurs during booked hours and may change without notice.

  • Guests will receive an access code or equivalent to enter the simulator at their booking time.

  • Arrivals more than 20 minutes late may result in cancellation without refund.

  • Proper attire and footwear are mandatory; disruptive behaviour may lead to immediate expulsion without refund.

4. Cancellation & Refunds

  • A full refund will be given for cancellations made more than 24 hours before the booking start time.

  • Cancellations made less than 24 hours before the booking start time are non-refundable.

  • Public health emergencies or similar events affecting operations may qualify for reschedule or refund.

  • Booking termination may occur for unpaid fees or late payment.

5. Liability & Damage

  • Guests are financially responsible for any damage to Arch Golf’s equipment or facility caused by themselves or their invitees.

  • Damages – The Guest agrees to pay for all damages to any Arch Golf property or equipment directly or indirectly caused by, or resulting from, in whole or in part, any act, omission, negligence, or fault of the Guest or any of the Guest’s guests, invitees, or other participants in the booking. For clarity, this excludes damage to golf balls, golf tees, and drinking glasses.

  • Arch Golf is not liable for personal injury, loss, or damage to personal property, unless due to gross negligence or wilful misconduct.

  • Activities are undertaken at the Guest’s own risk. Accidents or injuries must be reported immediately.

6. Health & Safety

In place to ensure everyone has a safe and enjoyable experience:

  1. Only one person may occupy the hitting area at a time. All swings must take place within the designated hitting mat; others should keep a safe distance and remain alert.

  2. Guests are responsible for using equipment correctly and only within the simulator bays. No swinging of clubs outside the bays.

  3. Always stand facing the golfer and remain behind the safety boundary (e.g., black strip or demarcation) when observing swings.

  4. Be aware of your surroundings—monitor positions, other players, and any potential obstacles before swinging.

  5. Shots must always be directed toward the simulator screen.

  6. Only one person may be within the bay at any given time, and guests should not leave or enter abruptly while a swing is in progress.

  7. Report any accidents or equipment damage to Arch Golf staff immediately.

  8. By entering the facility, each Guest voluntarily assumes all risks associated with simulator play, and Arch Golf shall not be liable for any injury, loss, or damage unless caused by willful misconduct or negligence.

7. Data Protection

We respect your privacy. Please see our separate Privacy Policy for how we collect, handle, and protect your personal data.

8. Complaints

You can submit complaints via email (info@archgolf.co.uk) or through our website. We aim to respond within 48 hours.

9. Account Credits

  • Credits issued due to cancellations are valid for all Arch Golf services (simulator bookings, etc.).

  • Credits are non-transferable, not redeemable for cash, and valid for one year from issue.

  • Unused credits are not refundable.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.

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Contact Details
Arch Golf
301–303 Railton Road
Herne Hill, London, SE24 0JN
Email: [Info@archgolf.co.uk] | Phone: [07393938910]

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